General sales conditions

Article 1 – Identity of the seller

The seller of tickets (or memberships) at BattleKart is BattleKart Belgium SCRL, registered on the ECB under the number 0539.758.973, whose head office is located in 7711 Dottignies, 20A Valemprez street – Belgium. Tel:  +32 98 01 71 - info@battlekart.be

Article 2 – Regulation of internal order and condition of access to the attraction

The purchase of a service from BattleKart Belgium SCRL involves the whole acceptance of the present general conditions as well as the regulation of internal order and the conditions of access to the attraction.

Article 3 – Price of tickets/gift vouchers – Absence of refund

  1. The direction reserves the right to modify at any time its price lists, without prejudice for the visitors as far as the validity of the already reserved and paid races is concerned.
  2. As far as possible, the direction of BattleKart ensure to inform its visitors about the disturbances in its activities by a regular update of its Facebook page.
  3. The given information has for unique purpose to limit as far as possible the inconveniences that the players can undergo. In no way this can be interpreted as an acceptance from the direction to grant any reduction for the disturbances that would not have been mentioned here.
  4. Whatever their mode of acquisition, the BattleKart races will neither be exchanged nor paid off, whether it is totally or partially. It is in this respect without incidence that:

- The race was not used or cannot be used anymore by its buyer;

- All or a part of the attractions of the complex are/were inaccessible,  or a race has been delayed during the period of validity of the entrance ticket, for reasons bound to the exploitation of the complex (breakdowns, safety problems, maintenance or renovation of these, works of restoration, installation of new attractions), those circumstances can never be likened to a case of force majeure.

  1. Even if it is a case of force majeure, in the legal sense of the term, BattleKart Belgium will only propose to the visitor a new date of use of the entrance ticket which was impacted by the case of force majeure.
  2. Any race is supposed to begin at the planned hour and no refund can be required in case of late arrival. Under the circumstances called by the player, the availability of the tracks, a race can be rescheduled to the decision of the direction or the staff.

Article 4

  1. It is forbidden to reproduce, duplicate or forge a BattleKart member card or a gift voucher, in any way. Every attempt of sale or use of an irregular entrance ticket are liable to criminal prosecution and will involves the confiscation of the ticket, without any possibility of refund or compensation of the undergone damage.
  2. BattleKart Belgium is not responsible for the illicit use of an entrance ticket following its loss or theft, if the latter has not been denounced in advance. The validity of promotional codes on gift vouchers can be cancelled by the direction on request of the aggrieved holder.

Article 5 - Respect of the intellectual property

The intellectual property rights of both the site and its elements belong to the SCRL BattleKart Belgium. The sale contract concluded between the SCRL BattleKart Belgium and the buyer does not grant the latter to copy, reproduce, download, transmit or distribute none of the elements present on the BattleKart website.

Article 6 – Protection of the private life

The rules concerning the respect of the legislation relative to the personal data protection are described in the Charter of confidentiality which has its own tab on our website.

Article 7 – Applicable law and competent court

Any problem concerning the site of BattleKart Belgium and the sale of tickets is regulated by the Belgian law. The Courts of the district of Tournai are the only competent.

Article 8 – Online sale of tickets – scope of application

The contracts that are concluded via the website BattleKart.be are directly concluded with the SCRL BattleKart Belgium. They are regulated, when the buyer of the ticket/membership is a consumer, in the sense of the Code of Business law and by the measures of the latter.

Article 9 – Offer

  1. The information detailing the products or services that can be bought on the BattleKart website constitutes an offer of sale. Unless otherwise stated, the offer is valid, as far as it does not contain any error, as long as it is present on the official website of BattleKart Belgium.
  2. BattleKart Belgium is not responsible for the information, prices, conditions of access and opening hours that are not resulting from its official website.

Article 10 – Formation of the contract

Here are the seven stages each client has to follow to conclude the contract:

  1. Connection to the member space (in the case of a first connection, creation of an account) on the site battlekart.be
  2. Reservation of the race by choosing a time slot and a formula in the schedule.
  3. Choice of a reservation for yourself and/or for another players.
  4. Eventual application of a promotional code in the adequate space.
  5. Eventual privatization of the race.
  6. Overview of the reservation and acceptance of general terms of sale.
  7. Confirmation and payment of the reservation, selection of the method of payment authorized by the company HIPAY or by using an eventual credit on the BattleKart account of the player. Acceptance or refusal of the payment. After a validated payment, the buyer receives an e-mail of confirmation.

The contract is considered concluded at the time of the acceptance of the payment by HIPAY. The module of payment being directly managed by HIPAY, none of the information concerning the payment are transmitted to BattleKart Belgium, who is not responsible for the online process of the payment.

In the context of their relations, the parts accept electronic evidences such as e-mails and recordings within computer systems.

Article 11 – Absence of the right to withdraw

In accordance with Article VI.53 12° of the economic code of law (“The consumer may not exercise the right of withdrawal provided in Article VI.47 in respect of distance contracts as regards the following: the provision of accommodation other than for residential purpose, transport of goods, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance), the customer does not have the right to withdraw his purchase.

Article 12 – Price list and notion of “group”

  1. In the sense of the present conditions, a race can be joined by 1 to 12 people.
  2. Up to 12 people, the public prices are applied and only an online reservation allows the choice of a time slot.
  3. The races are not privatized as long as the maximal number of players planned for the race is not reached. If your group is reduced, it can thus be joined by other players. No request of refund, discount or compensation will be accepted for this kind of situation which is supposed to be well known by the player.
  4. It exists special prices for groups of more than 12 players, for companies and institutions … Our commercial teams are at your disposal to propose you a custom event depending on a transparent pricing.

The reservation of a group event is effective in our schedules from the moment when the proposed estimate is returned to us, signed for agreement. The reservation is definitive from the reception of the entire payment.

In default of payment within 10 days before the event, the reservation will be considered as invalid.

Article 13 - Reservation

  1. The reservations are only made on our website, by the creation or the connection to a personal account and by the payment of the chosen race. As far as the races Dubble and Grand-Prix are concerned, but also those for more than 12 players, we invite our clients to contact us by telephone: + 32 56 98 01 71 (on working days from 9am till 5pm, in the weekend at the opening hours of the complex).
  2. All the reservations have to be confirmed by BattleKart Belgium, by e-mail. If you have not received any e-mail, please contact our administrative team: + 32 56 98 01 71 (on working days from 9am till 5pm, in the weekend at the opening hours of the complex).
  3. The reservation will be effective from the moment we receive the entire payment of the service. BattleKart reserves the right to put back on sale the time slot that has not been validated at least 10 days before the race.

Article 14 – Payment of a reservation

  1. The race is payable in advance, from the reservation, online on the website battlekart.be. Otherwise, according to the availability (visible in real time and online on our website), a customer can join a race (registration and payment at BattleKart, in cash or by credit card) at the front desk.
  2. The payment of the online reservations will be made through the payment platform HIPAY (Credit card, Visa, MasterCard, Maestro, Bancontact) or by the use of the player’s credit on his BattleKart account. This account can be credited by the same means of payment but also through a PayPal account. The customer then receives a confirmation of his payment or the refill of his personal BattleKart account.

Article 15 – Cancellation of a reservation

Races that are reserved on the website

In accordance with Article VI.53 12° of the economic code of law (“The consumer may not exercise the right of withdrawal provided in Article VI.47 in respect of distance contracts as regards the following: the provision of accommodation other than for residential purpose, transport of goods, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance), the customer does not have the right to withdraw his purchase. Thus, BattleKart does not have to refund a cancellation of reservation.

Races that are reserved on estimate (groups of more than 12 people, events for companies, …):

The acceptance of an estimate is worth the payment. Except on situations, left to the decision of the direction, the amounts required on a signed estimate will be owed. 

Article 16 – Mistaken payment

If you dispute a payment made on our website by mistake, the expenses of procedure will be at your charge. These expenses cost 20€/transaction but this pricing can evolve.

In no way, the balance of the player’s account is refundable.

Article 17 – Sale of BattleKart races by a third person

For the tickets and/or discount vouchers which were bought or obtained among a retailer, the buyer is automatically bound by the contractual measures linking him to this retailer. BattleKart, who supplies the information that the retailer has to mention, is not responsible for this process of purchase.

The entrance of the customer inside the complex of BattleKart testifies his acceptance of the internal regulation, of the general terms of sale and of the condition of validity of the offer proposed by the retailer. Any dispute about it will have to be resolved with the retailer.

The sale of races offered by BattleKart is forbidden. The delivery of gift vouchers bound to partnerships or sponsoring is trackable. The SCRL BattleKart Belgium reserves thus the right to prosecute the individuals or the companies which would sell BattleKart tickets (official or forged ones) without the authorization of the direction.